Welcome to the Frequently Asked Questions section of NECKEASE STUDDAS LLC. We hope to answer any questions you may have during your shopping journey. If you have any further questions, please feel free to contact us.
- How do I place an order?
You can select your preferred bento box by visiting our online store, clicking “Add to Cart,” and then following the prompts to proceed to checkout. You only need to provide your shipping address and payment information. - Can I change or cancel my order?
Once an order is confirmed, we generally cannot change or cancel it. If needed, please contact us as soon as possible, and we will do our best to assist you. - How much does shipping cost?
Shipping costs vary depending on your delivery address and the weight of your order. You will see the specific shipping cost information at checkout. - Can I track my order?
Yes, once your order has shipped, you will receive an email containing a tracking number and link, which you can use to view the order status in real time. - When will my order arrive?
The shipping time for your order depends on your location and the shipping method you choose. Standard shipping typically takes 3-7 business days. Please refer to the estimated shipping time provided at checkout. - Can I return this item?
Yes, we offer a 30-day return policy. If you are not satisfied with your lunchbox, please contact us within 30 days of receiving the item for return instructions. Please ensure the item is unused and in its original packaging. - How is the product quality guaranteed?
We are committed to providing high-quality lunchboxes. If you encounter any quality issues during use, please contact us promptly, and we will arrange a return or replacement. - What should I do if I encounter problems with payment?
Please ensure that the payment information you entered is correct. If the problem persists, please try using a different credit card or payment method. If the problem continues, please contact our customer service team for assistance. - What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (such as Visa, MasterCard, American Express) and online payment platforms (such as PayPal). - Do you offer international shipping?
Currently, we only ship to addresses within the United States. If you are located in an international region, please follow our updates, as we may expand our international shipping services in the future. - How to contact us?
If you have any further questions or need assistance, please contact us through the following methods:
Company Phone: (351) 359-1408
Company Email: [email protected]
Thank you for your interest in and support of NECKEASE STUDDAS LLC! Happy shopping!